This is an example of why you do not set your contractor's fine structure such that they're penalized less for ripping through a fiber backhaul than they are for missing a deadline.

That's almost 11 hours downtime, on the dot.
That's 98.47% uptime this month. If it wasn't for knowing it wasn't their fault, I'd have said Mediacom should be ashamed to call this their "business class"

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